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Shipping Information

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Free UPS Ground shipping within the continental U.S. on specialty marked items and portable massage tables.

No P.O. Boxes: Please do not use a P.O. box for your shipping address. Most of our shipments are sent via UPS and they do not ship to P.O. box addresses.

In-stock items are shipped the same day for all standard orders placed before 3:00 PM EST. Most orders ship standard UPS Ground, (customers ordering from HI, AK and overseas will be contacted with correct shipping charges) If rush air service is requested we will ship your order via an express service for guaranteed delivery in your choice of 1, 2, or 3 business days. For Rush Air shipments placed after 3PM, please call customer service at 1-888-277-1188.
Overnight orders placed on Friday will not arrive until Monday

Drop-Shipped Products: Some items ship directly from the manufacturer, and may take up to 6 weeks lead time for manufacturing and certain large or heavy items may require shipment by common carrier (truck). For these shipments we will contact you with shipping information and charges prior to charging your account.

Lost or Damaged Goods: For your protection, when receiving merchandise from any source, you should carefully examine your order. Inspect boxes for damage and check your shipment against the packing slip/bill of lading to verify receipt of all boxes and content. Have the driver note damage or shortages on your delivery receipt and keep all cartons and packing material. Damage or shortages must be reported within 5 days of delivery in order to make a claim.

International Shipping: International shipping charges for will be calculated after we receive your order, and you will be notified of the charges before your account or credit card is charged. We apologize for any inconvenience.
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Banner Therapy Products, Inc.

  891 Broadway St.
  Asheville, NC 28804
Fax
  Local      (828) 277-1189
  Toll-Free (888) 277-1189
Phone
  Local      (828) 277-1188
  Toll-Free (888) 277-1188
If you're in Western North Carolina, be sure to visit us and try our products out before you buy. Free samples of our popular creams, oils, and lotions are available to walk-in customers.

Hours: 9:30am to 6pm Monday thru Friday, and 10am to 1pm on Saturday (GMT-5, EST)

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Visit our partner Road Runner Sports for all of your footwear needs.

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